What should I discuss first when introducing people to Lean?

I have just started doing a bit of an explanation of Lean with some colleagues and I am wondering what the first things to explain about Lean.
I started with an little about the history of Lean then went on to explain a little about the two pillars of Lean.
Respect for People and Continuous Improvement.
I am wondering what I should address at the next session?
Should I explain about customer value/expectations, or should I talk about waste? Or is there a more important topic to cover first?
I am trying to keep my little talks down to 10-15min sections at the end of a weekly team meeting and think that introducing it in small sections, with some examples from our everyday office environment will help to raise awareness amongst the team if nothing else.
Any feedback/ideas would be much appreciated.

3 thoughts on “What should I discuss first when introducing people to Lean?”

  1. Waste I reckon is the next thing to look at. What the real costs are and a definition of what waste really is and how to measure it

  2. Maybe a good way to start is understanding customer values this is always a sticking point where we over engineer or miss understand what is asked for .So many times work maybe lost where people didn’t talk to the customer to get the answer they needed, instead they talked to the wrong person or over engineer it hoping that is what the customer wanted.
    Once people understand what the customer wants then you can look at waste in the work place .Just a idea in the way I would think about the way I would approach it .

  3. I agree with both of you, understanding Customer Value is a foundation of Lean but waste is always a bit easier for people to get their heads around. Perhaps I will do both in the next session. Or else I will do waste and then do customer value.
    Cheers for the feedback.

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