What can happen when the audience doesn’t get the message!

This is something that a colleague passed to me a while back. It was following a Lean training day and we had tried to use the Sticklebrick Game to show some of the fundamental concepts of Lean.
He had seen the training day as a team building event, well OK that was a factor but we had failed to get over the key message of understanding the needs of the customer, working at the pace of demand and organising your business to achieve this.
I was quite disappointed that we had failed to get this across, but with my Lean goggles I could see that we needed to learn from this and make the game more applicable to their experiences. Every set back is an opportunity to change and improve.
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When attendees miss the point!
When attendees miss the point!

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